Carrier voice and data invoices are difficult to read, which makes it a challenge for customers to be able to discern the various charges and fees for services.  Often billing errors can go undetected for many months or even years.  Once an error is detected, it takes an additional investment in time and energy to work with a carrier account representative to make corrections and also try to recover any overcharges that incurred as a result.  

DTG helps customers manage their invoices so that time and money are not wasted.  Our experience with all the carrier billing platforms allows us to quickly identify any discrepancies and our partner access to carrier support allows us to make the needed corrections on behalf of our customers. 

By taking some proactive steps DTG will streamline the entire invoicing process so that it is efficient and accurate:

1. •Set up invoicing in most efficient manner for the customer’s accounts payable department. 
   

2. This can be customized based on the carrier billing system’s capabilities, and most carriers now have on-line portals and electronic billing options.
   

3. •Verify that the current contracted services are being billed correctly. 
   

4. This is especially important when changing carriers or adding new services.  Many times the services are not entered into the carrier billing system correctly due to many internal handoffs within carrier provisioning process.
   

5. •Periodic review of all carrier invoices. 
   

6. DTG can perform a customer billing audit on an as needed basis, either upon customer request, or scheduled on a monthly, quarterly or annual basis.
   

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